Design, management, development and maintenance of telecommunication networks including fiber optic and copper Ethernet wired networks, wireless Wi-Fi, IP Telephony and VoIP networks with deliverables including network design and architecture proposals, RFPs, network audits and troubleshooting reports. Production of training materials for courses and workshops in printed form, on simulator platforms as well as in video formats. Provide expertise in the telecommunication networks sector with a view to compiling documents, articles, manuals and other technical texts for its clients. These include technical manuals, technical blog writing on related topics as well as other online specialised content. Consulting and technical support services on issues related to telecommunication networks including troubleshooting, network design issues, documentation review and consultation on any other related issue.

Sample projects include: An IP telephony and network design proposal for a US government RFP for a forty-building campus with over 1000 users | A multi-site IP Telephony network which includes a CUCM 8.6, a CCX Contact Centre, Unity Voice mail as well as several H.323 and MGCP Gateways and a VoIP provider | A multi-site data network including 5 large buildings (over 100 end users each) and 16 regional offices connected via VPNs | The largest public Wi-Fi network in the country which currently has over 130 access points offering almost 4TB of traffic to over 13000 unique end users per month | The Municipality of Heraklion’s 80 km metropolitan fiber optic network which supports the above networks in both data and voice and continues to expand offering connectivity services to the public sector. | Several smaller Wi-Fi networks at hotels and municipalities | Technical writing including network design, RFP and proposal writing

I conduct training seminars for students and professionals desiring to obtain their CCNA certification. I also provide training courses on telecommunications technologies including Wi-Fi, and IP telephony.

Responsible for the design, planning, implementation and management of the municipality’s network infrastructure based on Cisco internetworking devices Played the lead role in the preparation of Request for Proposal as well as the design strategy for the implementation of IP Telephony throughout the locations of the municipality Consultant concerning issues of new technologies and telephony and network services for the municipality’s two new buildings currently under construction.

Development, deployment and management of the university’s Voice over IP network based on the Cisco Unified Communications Manager and Cisco telephony devices and services Development and deployment of advanced VoIP services such as IP Contact Centre, Unified Messaging and Video Telephony Certified Instructor for the university’s Cisco Academy for the Cisco Certified Network Associate course Other Intermittent Projects include: Technical Project Manager for the Greek Information Society’s campaign to promote broadband for the region of Crete. Technical Project Manager for the Panhellenic School Network for the region of Crete. Head of quality control and supervision for the Helpdesk service to the Panhellenic School Network for the Region of Crete.

Responsible for maximising efficiency and minimising cost of the long distance telephone network for the company’s network in the Atlantic Provinces as well as Quebec, British Colombia and Alberta by analysing telephony traffic and leased line costs using tools such as Visual Basic for Applications